Australian businesses / WhatsApp API
Digital Urgency WhatsApp API
Bring business messaging into a shared workflow.
Digital Urgency WhatsApp API helps Australian businesses assess and set up structured WhatsApp Business messaging. Connect enquiry handling, approved updates and a team handover around your customer journey, subject to account eligibility and the channel rules.
Digital Urgency / DU WhatsApp API
A clear workflow, before the connection.
01
Business-account eligibility and onboarding assessment
02
Template and customer-permission planning
03
Shared conversation and handover requirements
Illustrative scope. Features and delivery terms are confirmed in your proposal.
Built around a real business need
A personal phone is a difficult place to manage a growing business conversation history. Messages can become scattered and customers may not know who is replying. An API-based workflow can bring structure, but account approval, templates, permissions and charges need to be understood before you promise automated messaging.
What a considered setup can do
Give conversations continuity
Agree how your team sees the conversation and takes responsibility for the next reply.
Use appropriate updates
Scope order or booking notifications around the channel rules and the customer permission required.
Connect approved information
Assess links to your store or customer system without exposing more data than necessary.
Keep a human route
Let customers reach a person when automation cannot resolve the request.
What we scope with you
- Business-account eligibility and onboarding assessment
- Template and customer-permission planning
- Shared conversation and handover requirements
- Notification and enquiry workflow design
- Integration and channel-charge review
Where it can fit
Illustrative uses for Australian businesses. Your actual requirements are agreed before work starts.
Online stores
Plan approved order and collection updates.
Local services
Collect initial enquiry details before a callback.
Booking businesses
Discuss reminder and confirmation workflows.
Customer support
Keep the next action clear across team members.
Packages / AUD
Choose a scope you can understand.
Start with a focused requirement or discuss a broader rollout. Each proposal separates setup, ongoing charges and optional work, with GST treatment stated explicitly.
Standard
A focused starting point
Request an AUD quote
- Business-account eligibility and onboarding assessment
- Template and customer-permission planning
Proposed requirements to discuss, not fixed inclusions. Setup, usage and support are confirmed in writing.
Premium
A connected workflow
Request an AUD quote
- Business-account eligibility and onboarding assessment
- Template and customer-permission planning
- Shared conversation and handover requirements
- Notification and enquiry workflow design
Proposed requirements to discuss, not fixed inclusions. Setup, usage and support are confirmed in writing.
Enterprise
A tailored rollout
Request an AUD quote
- Business-account eligibility and onboarding assessment
- Template and customer-permission planning
- Shared conversation and handover requirements
- Notification and enquiry workflow design
- Integration and channel-charge review
Proposed requirements to discuss, not fixed inclusions. Setup, usage and support are confirmed in writing.
How we approach the work
01. Check the account
Review business details, eligibility and existing number arrangements.
02. Agree messages and handovers
Map templates, permissions, reply ownership and exception paths.
03. Test the connection
Check approved scenarios before using it with customers.
Compare the approach, not just the feature list
These are general decision points. The selected setup and capabilities are confirmed for your business.
| Approach | Useful when | What to consider |
|---|---|---|
| DU WhatsApp API | You need structured business messaging and assessed connections. | Account eligibility, templates and channel charges apply. |
| Basic business messaging | A small team can manage simple conversations directly. | Review access, ownership and continuity. |
| SMS or email | Those channels better suit customer preferences. | Assess permissions and the message purpose. |
Privacy and responsible use
We agree the information required, who can access it and the handling responsibilities before setup. Data hosting and retention depend on the selected configuration; Australian-only processing is not assumed.
For marketing messages, plan consent, sender identification and a functional unsubscribe process under the applicable spam rules. Outbound telemarketing also needs an assessment of Do Not Call Register requirements and relevant calling standards.
A quote that reflects the actual scope
Tell us about your business, the work required and any existing systems. We will confirm the setup, ongoing costs and any third-party charges before you approve the project. Quotes are in AUD, with GST treatment stated explicitly.
Questions worth asking
Is the API the same as the mobile app?
No. The API is a connection for business messaging workflows. Account, number and feature arrangements need review before a change is made.
Can we keep our current WhatsApp number?
We assess the available options for your current account. Number reuse and app behaviour should not be assumed.
Can we message anyone who has our number?
No blanket permission should be assumed. Customer consent, channel requirements and applicable marketing laws must be considered for the actual message.
Are there ongoing charges?
Channel and service charges may apply in addition to setup. We confirm the current charging model in your quote.
Can it connect to an AI chatbot?
A connection may be possible after compatibility and data handling are reviewed. Human escalation remains part of the design.
Connect enquiries with Lead Machine
Tell us what you need
Share the problem you want to solve. We will review the fit and explain the next step, including any setup or integration requirements.