Data Deletion Instructions

Email us at sales@digitalurgency.com.au from the email address associated with your account, with the subject line "OpenSEO data deletion request".

Include in the request:

• The account email address
• The organisation name
• If applicable, the connected WhatsApp business phone number

Do not include passwords, access tokens, verification codes or the contents of private messages — we never need those to process a deletion, and we will never ask for them.

After we verify your identity and your authority over the organisation, you may ask us to delete:

• Your personal account
• An organisation / workspace
• CRM records (contacts, leads, companies, enquiries, meetings, notes)
• WhatsApp conversations and connection information
• Connected-service credentials
• Specific integration data

Deleting or disconnecting a Meta/WhatsApp connection removes the stored connection credentials and stops future processing of that connection's data by OpenSEO. You can also remove OpenSEO's permissions directly in your Meta Business settings, or in the equivalent settings of any other connected provider.

Deletion requests are acknowledged within 7 days and ordinarily completed within 30 days.

• Limited records may be retained where required for legal, fraud-prevention, security, billing or dispute-resolution purposes
• Backups may hold deleted information temporarily until the normal backup-retention cycle expires
• Deletion from OpenSEO does not automatically delete information retained independently by Meta, Google or another provider — contact them directly for data they hold

Our Privacy Policy explains what we collect and why, and how tenants are kept separate.